Refund & Cancellation Policy

Effective Date: 4 September 2025

At Trust Therapeutics, we aim to provide flexibility while ensuring fairness to both clients and clinicians.

  1. Standard Cancellations
  • If you cancel or reschedule an appointment at least 48 hours before the scheduled time, you will receive a full refund.
  • If you cancel less than 48 hours before the appointment, the payment is non-refundable.
  • If you do not attend your appointment without notifying us, the payment is non-refundable.
  1. Rescheduling

You may reschedule an appointment up to 48 hours in advance at no additional cost.

  1. Cancellations by Trust Therapeutics

If we must cancel your appointment, you may reschedule or receive a full refund.

  1. Medical & Emergency Exceptions
  • One (1) medical or emergency cancellation per calendar year is allowed without documentation.
  • Any additional emergencies in the same year may require reasonable documentation (doctor’s note, hospital slip, airline notice, etc.).
  • Proof can be emailed as a PDF or photo; no sensitive details are required.
  • Repeated emergencies may disrupt continuity of care. In such cases, your therapist or our administration reserves the right to review your case and, if necessary, terminate services.
  1. Technical Issues & Uncontrollable Events
  • If the therapist’s platform fails, you may reschedule or receive a full refund.
  • If the client experiences issues, rescheduling may be offered at our discretion if proof (e.g., screenshot) is provided.
  • Force Majeure (Uncontrollable Events): If a session cannot take place due to circumstances outside the control of both the client and therapist (such as natural disasters, severe weather, or widespread power/internet outages), the session will be rescheduled at no additional cost. If rescheduling is not possible, a refund may be offered at our discretion.
  1. Refund Processing

Refunds will be issued to the original payment method within 7–10 business days.

  1. Non-Refundable Services

Workshops, group sessions, and special events are non-refundable unless cancelled by us.

  1. Waitlist Bookings

Joining the waitlist is free of charge. If a space becomes available and you accept it, our standard 48-hour cancellation and refund policies will apply.

  1. Contact

Phone: +44 20 3353 7237

Email: ppatel@trusttherapeutics.com