Effective Date: 18 July 2025
Trust Therapeutics (“Trust Therapeutics,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and related applications (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy. Our practice complies with UK data protection laws, including the UK GDPR and Data Protection Act 2018, and is registered with the Information Commissioner’s Office (ICO).
- Information We Collect
We may collect the following categories of personal information:
1.1. Personal Information You Provide:
We collect personal information that you provide to us when you use our Services, including when you contact us, schedule appointments, or complete forms on our website. This information may include your name, email address, phone number, and any other information you choose to provide.
1.2. Information Collected Automatically:
When you use our Services, we may collect certain information automatically. This may include your IP address, browser type, operating system, referring URLs, and other usage information. We use cookies and similar technologies to collect this information.
- How We Use Your Information
We use the information we collect for various purposes, including:
2.1. Providing Services: To schedule appointments, provide counselling and therapy services, and facilitate communication with our team.
2.2. Communication: To contact you about appointments, updates, and other relevant information.
2.3. Improving Services: To analyse user interactions, improve our Services, diagnose technical issues, and enhance user experience.
2.4. Legal Obligations: To comply with legal requirements, respond to lawful requests, and prevent fraud.
- Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
3.1. Service Providers: Third-party service providers who assist us in providing our Services, such as hosting, analytics, and communication tools.
3.2. Legal Compliance: When required by law, court order, or government regulation.
3.3. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.
- Your Rights
Under UK data protection laws, you may have the following rights:
- Access: To request a copy of the personal information we hold about you.
- Correction: To request corrections if your personal information is inaccurate or incomplete.
- Erasure: To request deletion of your personal information in certain circumstances.
- Restriction & Objection: To request limits on how your information is used or to object to processing.
- Data Portability: To request transfer of your personal information to another provider.
- Withdraw Consent: To withdraw consent where processing is based on consent.
You can also opt out of receiving marketing communications from us at any time.
- Refund & Cancellation Policy
- Cost of Services: Sessions range from £38 to £125 per session, depending on the clinician’s experience level.
- Cancellations: You may cancel your appointment up to 48 hours in advance for a full refund. Cancellations made within 48 hours of your appointment are non-refundable.
- Force Majeure / Emergencies: If illness, emergencies, or severe weather prevent you from attending, we will review your situation with compassion and may make exceptions at our discretion.
- Full Policy: For full details, please review the consent form provided upon booking.
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📧 Email: schedulingUK@trusttherapeutics.com
📞 Phone: +44 20 3353 7237
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection: www.ico.org.uk.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on our website with the effective date.
Please review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Services constitutes acceptance of any updates.